Step by step, the editor

Step by step, the editor built up this service behind the magazine until
he had a staff of thirty-five editors on the monthly pay-roll; in each
issue, he proclaimed the willingness of these editors to answer
immediately any questions by mail, he encouraged and cajoled his readers
to form the habit of looking upon his magazine as a great clearing-house
of information. Before long, the letters streamed in by the tens of
thousands during a year. The editor still encouraged, and the total ran
into the hundreds of thousands, until during the last year, before the
service was finally stopped by the Great War of 1917-18, the yearly
correspondence totalled nearly a million letters.

The work of some of these editors never reached the printed page, and
yet was vastly more important than any published matter could possibly
be. Out of the work of Ruth Ashmore, for instance, there grew a class of
cases of the most confidential nature. These cases, distributed all over
the country, called for special investigation and personal contact. Bok
selected Mrs. Lyman Abbott for this piece of delicate work, and, through
the wide acquaintance of her husband, she was enabled to reach,
personally, every case in every locality, and bring personal help to
bear on it. These cases mounted into the hundreds, and the good
accomplished through this quiet channel cannot be overestimated.

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